2.1 www.catrion.com “the website”, the Website is operated by CATRION Catering Holding Company, a Saudi Joint Stock company, with Commercial Registration No. 4030175741, having its principal office at Prince Sultan Road, Al Muhammadiyah District 5, P.O. Box 9178, Jeddah 21413, Kingdom of Saudi Arabia – Registered Capital: SAR 820,000,000.00.
2.2. Personal Data: Any data, regardless of its source or form, that may lead to identifying an individual specifically, or that may directly or indirectly make it possible to identify an individual, including name, personal identification number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of an individual, and any other data of personal nature.
2.3.Personal Data Protection “PDP law”
2.4. Applicable law: shall mean data protection regulations that are in force, now or in the future.
The user of CATRION Website shall be referred to as (“You”,“your”) including, individuals, entity, in the case of any minor, the minor’s parent or guardian.
3.1. CATRION, is a leading Saudi Arabian company, with a 40-year history of excellence and innovation. Initially conceived to provide catering services to Saudia, it diversified into In-Flight services, Commercial Laundry, Giga Projects, Retail, and Integrated Catering and Facilities Management. Its Culinary Academy nurtures talent and provides world-class culinary education.
3.2. CATRION understands the importance of protecting your Personal Data and endeavors to process it in accordance with applicable data protection laws and regulations, primarily Saudi Arabia’s National Data Management Office’s Interim Regulations on Personal Data Protection (the “Interim Regulations”) and other applicable data protection laws and regulations (the Interim Regulations and such other laws and regulations referred to generally herein as “Applicable Data Protection Law”).
3.3. For the purpose of Applicable Data Protection Law, CATRION’s the Controller (i.e., person responsible for deciding how your Personal Data is processed) and responsible for your Personal Data.
We use different methods to collect data from and about you including through:
5.1. Direct interactions. You may give us your Identity and Contact Data by filling in forms on the Platforms or by corresponding with us by phone, e-mail or otherwise. This includes personal data you provide when you:
a. apply for a vacancy.
b. register on our website.
c. give us feedback or contact us.
5.3. Third parties or publicly available sources. This is information we receive about you if you use any of the other sites we operate or the other services we provide. We may work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
5.4. Messaging services. You may give us information through answering questions through SMS replies. We ask for your communication permissions so that we can inform you about our opportunities, feedback, vacancies etc. that we think will be of interest to you via SMS and similar electronic communication tools.
5.5. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
6.1. We will only use your personal data when the PDP Law allows us to. In collecting personal information, CATRION clarifies the purpose and acquires such information to the extent of such purpose. In addition, CATRION will use such personal information only for the intended purpose.
6.2. We may use your personal data for one or more of the following purposes:
a. To register you as an existing or prospective vendor to process
b. To process your application for a vacancy
c. To register you as a customer
d. To answer any queries submitted through the Website or sent to us by email or other forms of communication.
6.3. To manage our contractual relationship with you which may include:
2) Asking you to leave a review or take a survey.
6.4. To enable you to complete a survey.
6.5. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
6.6. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
6.7. To use data analytics to improve our website, products/services,
marketing, customer relationships and experiences.
6.8. To make suggestions and recommendations to you about goods or services that may be of interest to you.
6.9. Please note that we do not sell your information.
The above reasons may not be exhaustive, and we may at any time process your Personal Data for any other lawful ground listed in the PDP Law without the need for any further notification.
7.1. External third-party service providers who administer our Platforms and provide internet services and host our facilities, provide data warehousing services, customer relationship management services, marketing services, car services or customer survey services.
7.2. Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
7.3. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
Children We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from children, and we do not target our websites to children.
We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal data handled in other countries will receive at least the same level of protection as it is given in your home country.
Transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses.
In the event your personal data is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who needs access to your personal data for business purposes. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the Saudia Arabia Data Office of a breach where we are legally required to do so.
However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.
Under the PDP Law, you have specific rights in relation to your personal data. In particular, and subject to the statutory requirements, you may be entitled to:
a. the right to obtain information;
b. the right to rectification;
c. the right to erasure;
d. the right to restrict processing;
e. the right to object to processing;
f. the right to data portability;
g. the right to complain to National Data Management Office; and
h. the right to withdraw consent.
You may exercise any of your rights in relation to your personal data by writing notice to us by sending an Email to: [email protected]
Not accepting these cookies may affect your use of our Platforms. See below for more information about what cookies are, the tracking technology we use, and how we use them.
What Is A Cookie
A cookie is a small file that is placed and stored on your browser or the hard drive of your device. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
What Types Of Cookies We Use And How They Work
Our Platforms use both session and persistent cookies, and first and third-party cookies. Session cookies exist just for your session on our Platforms and persistent cookies exist for a longer period and are activated each time you visit our Platforms. First party cookies are cookies set by our Platforms and third-party cookies are set by third party platforms.
i. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, progress or complete an order, use a shopping cart or make use of other online services we provide.
ii. Functionality Cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
iii. Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our Platforms. We aggregate this data and analyze it to improve the way our Platforms work and the user experience, for example, by ensuring that users are finding what they are looking for easily.
How Can I Reject Cookies And/or Delete Existing Cookies
Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalized features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website’s features. Each browser is different, so check the ‘help’, ‘options’ or ‘preferences’ menu of your browser to learn how to change your cookie preferences.
You acknowledge, confirm, and expressly consent that we may disclose your personal data if this is required by law, or if we determine in good faith that such disclosure is required in order:
i. to comply with any pending judicial inquiry, judicial order or litigation pertaining to the Platforms.
ii. to compel observance of the general terms and conditions of Catrion;
iii. to respond to claims against us regarding personal data that violate any rights of third parties.
iv. to safeguard the rights, property, and safety of Catrion, its employees, users and the general public.
We may disclose your personal data to competent police or judicial authorities or other official government authorities if we deem this useful or necessary, in our sole discretion, for the investigation of fraud, intellectual property infringement or any other harmful activity, or if we reasonably suspect that such activity may expose us or you to any liability.
By using the CATRION website or services, you agree not to:
i. Upload or download files that contain viruses, corrupted data, or malicious software.
ii. Do anything that may impact the confidentiality, integrity, or availability of information on CATRION website.
iii. Use any method, program or procedure that interferes or attempts to interfere with the proper functioning of our website.
iv. Upload or download files containing software, data or other information not owned or licensed by you.
v. Publish, or disseminate any material or information that contains defamatory, contrary to Islamic law, offensive to public order or morals teachings or illegal information.
vi. Take any action that imposes a large or unreasonable load on our website’s infrastructure.
vii. Anything that is a violation of the Cybercrime Law or any other related system in the Kingdom of Saudi Arabia.
Any questions or comments regarding CATRION’ Privacy and Secure Usage Policy should be directed to us by e-mail at: [email protected]