Airport
Lounges
Elevating Every Aspect
of Travel
At CATRION, the Airport Lounges business unit stands as a beacon of exemplary service and strategic growth, enhancing every aspect of the passenger's journey. In 2024, our lounges welcomed 2.7 M guests across 38 airport facilities, including Al-Fursan premium airline lounges, and Al-Tanfeethi, and our proprietary Wellcome Lounge brand, which is operating at three locations with three more in development. By setting new standards in guest experience and operational efficiency, our lounges underscore CATRION’s commitment to redefining modern travel and delivering unmatched hospitality at every step.
In the past year, our business unit achieved significant milestones, including a new partnership with Dragon Pass and securing lucrative contracts with many airlines, notably with Egypt Air for our Jeddah Wellcome Lounge. These achievements align perfectly with CATRION’s strategic goals of optimizing operations and driving revenue growth through enhanced guest experiences and strategic partnerships.
We've focused on maximizing operational efficiency and customer satisfaction through innovative strategies and the adoption of new technologies. Initiatives like the introduction of digital tools have streamlined operations and improved the personalization of services, contributing to a 34% increase in net profits for 2024. Our commitment to excellence is also reflected in the successful management of delayed flights and VIP services, ensuring that every interaction within our lounges adds value to the overall travel experience.
Aligned with CATRION’s sustainability goals, our lounges have embraced significant environmental initiatives, including the reduction of food waste and the integration of energy-efficient practices. These efforts are bolstered by our community engagement activities, enhancing our contribution to economic growth and elevating our brand reputation across the industry.
Looking ahead, our Airport Lounges business unit is poised for further growth with plans to expand the Wellcome Lounge brand across additional locations in Riyadh, Dammam, and others. We aim to continue enhancing our service offerings and guest experiences, leveraging our successes to further strengthen our position as leaders in airport hospitality.
The upcoming year will focus on expanding our lounge business, increasing brand awareness, enhancing our membership base, and driving revenue through innovative service enhancements.
By integrating customer feedback, technological advancements, and strategic market positioning, CATRION's Airport Lounges are set to redefine industry standards, offering unmatched hospitality and creating memorable travel experiences for every guest.
Retail