Catrion

Digital Transformation
& Innovation

“Technology is integral to CATRION’s strategic ambition. By harnessing AI, data analytics, and streamlined digital workflows, we’re enabling new avenues of efficiency, revenue, and innovation, ultimately redefining how we serve our clients.”

— VP of Information Technology

In 2024, Information Technology (IT) at CATRION continued to support the company’s expansion into aviation, non-aviation catering, and integrated hospitality services.

The IT team’s strategic mission is centered on three core pillars: Digital Business Optimization, Digital Transformation, and Technology Enablement. This approach ensures that every new platform, system upgrade, and AI-driven process aligns with CATRION’s overarching business objectives.

By adhering to these pillars, the IT division ensured that every digital solution directly supported CATRION’s broader goals of operational excellence, sales growth, and enhanced customer satisfaction.

2024, A Year
Of Excellence

UNCCD COP 16 Online Platform

A defining milestone of the year was the rapid creation of the UNCCD COP 16 Online Platform, developed in under three weeks

This high-speed initiative integrated seamlessly with our Catering ERP platform, covering the entire customer journey in regard to the F&B scope, from placing orders and processing payments to managing approvals, logistics, and deliveries. During the event, we delivered across 100 different locations and served over 65,000 meals served.

,000

Meals served
AI & Data-Driven Innovation

Similar agility was demonstrated in the deployment of AI and data analytics across various domains, including the QMS AI Chatbot and a new ChatGPT-based Assistant that simplified everyday tasks, enabling staff to quickly navigate policies, training materials.

Additionally, the team has applied predictive analytics, by leveraging machine learning in the Ramp Traffic Management System (TMS), boosting forecasting accuracy for aviation and non-aviation. An exciting achievement this year well is Piloting the Menu Builder System, which is an AI-powered tool for meal planning and cost optimization, integrated with our Catering ERP platform for improved portioning and minimal waste.
Digitalization and Paper Reduction

Additionally, paper-intensive processes were extensively digitized, saving approximately 570,000 A4 sheets annually through e-forms and automated workflows for goods and meal receiving.

Besides that, the IT launched the Travel Order Version II, which is a fully automated workflow built on low code play forms, reducing lead times by 50% and centralizing real-time reporting.

,000

A4 sheets
saved annually

50%

Travel Order lead time
reduction
E-Commerce and Branding

Another highlight was the revitalization of CATRION’s online presence, most notably with the new company website launched in May 2024, reflecting the company’s rebranded identity with user-friendly navigation and direct access to performance reports.

This year was also marked with the restructured SkySales platform, rebuilt with Adobe Commerce/Magento, laying the foundation for expanded e-commerce services for a seamless ordering experience, integrated advanced management systems, and a modern online experience.
IT Governance & Disaster Recovery

In tandem, the IT Disaster Recovery (DR) Test exceeded recovery objectives, ensuring minimal downtime and zero data loss in disruption scenarios.

This reflected the division’s commitment to business continuity and resilience. Furthermore, the implementation of an IT Service Management Platform (AMER) integrated with Microsoft Teams, ensured delivering faster request resolution (21% improvement), and consequently lifted user satisfaction rates above 4.67 out of 5.
A Culture Based on Innovation

Looking ahead, IT aims to capitalize on the foundations implemented over the past two years, further refining ERP integrations (including SAP), exploring AI-driven solutions for operational efficiency, and scaling e-commerce platforms across multiple service lines.

By prioritizing cost optimization, speed-to-market, and robust IT governance, the team will continue to push boundaries, ensuring that every technological leap supports CATRION’s reputation for excellence and reliability.

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Digital Transformation
& Innovation

“Technology is integral to CATRION’s strategic ambition. By harnessing AI, data analytics, and streamlined digital workflows, we’re enabling new avenues of efficiency, revenue, and innovation, ultimately redefining how we serve our clients.”

— VP of Information Technology

In 2024, Information Technology (IT) at CATRION continued to support the company’s expansion into aviation, non-aviation catering, and integrated hospitality services.

The IT team’s strategic mission is centered on three core pillars: Digital Business Optimization, Digital Transformation, and Technology Enablement. This approach ensures that every new platform, system upgrade, and AI-driven process aligns with CATRION’s overarching business objectives.

By adhering to these pillars, the IT division ensured that every digital solution directly supported CATRION’s broader goals of operational excellence, sales growth, and enhanced customer satisfaction.

2024, A Year
Of Excellence

UNCCD COP 16 Online Platform

A defining milestone of the year was the rapid creation of the UNCCD COP 16 Online Platform, developed in under three weeks

,000

AI & Data-Driven Innovation

Similar agility was demonstrated in the deployment of AI and data analytics across various domains, including the QMS AI Chatbot and a new ChatGPT-based Assistant that simplified everyday tasks, enabling staff to quickly navigate policies, training materials.

Digitalization and Paper Reduction

Additionally, paper-intensive processes were extensively digitized, saving approximately 570,000 A4 sheets annually through e-forms and automated workflows for goods and meal receiving.

Besides that, the IT launched the Travel Order Version II, which is a fully automated workflow built on low code play forms, reducing lead times by 50% and centralizing real-time reporting.

,000

50%

E-Commerce and Branding

Another highlight was the revitalization of CATRION’s online presence, most notably with the new company website launched in May 2024, reflecting the company’s rebranded identity with user-friendly navigation and direct access to performance reports.

This year was also marked with the restructured SkySales platform, rebuilt with Adobe Commerce/Magento, laying the foundation for expanded e-commerce services for a seamless ordering experience, integrated advanced management systems, and a modern online experience.

IT Governance & Disaster Recovery

In tandem, the IT Disaster Recovery (DR) Test exceeded recovery objectives, ensuring minimal downtime and zero data loss in disruption scenarios.

A Culture Based on Innovation

Looking ahead, IT aims to capitalize on the foundations implemented over the past two years, further refining ERP integrations (including SAP), exploring AI-driven solutions for operational efficiency, and scaling e-commerce platforms across multiple service lines.

By prioritizing cost optimization, speed-to-market, and robust IT governance, the team will continue to push boundaries, ensuring that every technological leap supports CATRION’s reputation for excellence and reliability.

CATRION

Digital Transformation & Innovation

“Technology is integral to CATRION’s strategic ambition. By harnessing AI, data analytics, and streamlined digital workflows, we’re enabling new avenues of efficiency, revenue, and innovation, ultimately redefining how we serve our clients.”

— VP of Information Technology

In 2024, Information Technology (IT) at CATRION continued to support the company’s expansion into aviation, non-aviation catering, and integrated hospitality services.

The IT team’s strategic mission is centered on three core pillars: Digital Business Optimization, Digital Transformation, and Technology Enablement. This approach ensures that every new platform, system upgrade, and AI-driven process aligns with CATRION’s overarching business objectives.

By adhering to these pillars, the IT division ensured that every digital solution directly supported CATRION’s broader goals of operational excellence, sales growth, and enhanced customer satisfaction.

2024, A Year Of Excellence

UNCCD COP 16 Online Platform

A defining milestone of the year was the rapid creation of the UNCCD COP 16 Online Platform, developed in under three weeks

,000

AI & Data-Driven Innovation

Similar agility was demonstrated in the deployment of AI and data analytics across various domains, including the QMS AI Chatbot and a new ChatGPT-based Assistant that simplified everyday tasks, enabling staff to quickly navigate policies, training materials.

Digitalization and Paper Reduction

Additionally, paper-intensive processes were extensively digitized, saving approximately 570,000 A4 sheets annually through e-forms and automated workflows for goods and meal receiving.

Besides that, the IT launched the Travel Order Version II, which is a fully automated workflow built on low code play forms, reducing lead times by 50% and centralizing real-time reporting.

,000

50%

E-Commerce and Branding

Another highlight was the revitalization of CATRION’s online presence, most notably with the new company website launched in May 2024, reflecting the company’s rebranded identity with user-friendly navigation and direct access to performance reports.

This year was also marked with the restructured SkySales platform, rebuilt with Adobe Commerce/Magento, laying the foundation for expanded e-commerce services for a seamless ordering experience, integrated advanced management systems, and a modern online experience.

IT Governance & Disaster Recovery

In tandem, the IT Disaster Recovery (DR) Test exceeded recovery objectives, ensuring minimal downtime and zero data loss in disruption scenarios.

A Culture Based on Innovation

Looking ahead, IT aims to capitalize on the foundations implemented over the past two years, further refining ERP integrations (including SAP), exploring AI-driven solutions for operational efficiency, and scaling e-commerce platforms across multiple service lines.

By prioritizing cost optimization, speed-to-market, and robust IT governance, the team will continue to push boundaries, ensuring that every technological leap supports CATRION’s reputation for excellence and reliability.

CATRION

Digital Transformation
& Innovation

2024, A Year
Of Excellence